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Technological innovations put in place in 2006 improved the way SulAmérica interacts with its policy-holders, insurance brokers, employees and partners.

A record investment of more than R$ 20 million was made in this department for information technology aimed at increasing efficiency in responding to policy-holders and insurance brokers. The SulAmérica technology unit put in service nearly 1,000 new modules and systems and also made approximately 10,000 improvements to systems already in place to update information as required by law and modernize the system. The company’s stock of desktop and notebook computers was modernized to introduce wireless equipment which made business communication faster and more flexible. Several adjustments were made to the Telephone Response Unit (known as URA) and the Computer-Telephone Convergence (CTI) to improve the quality of service.

The call centers set new records for service in 2006. Ten million calls were answered, 80% of which were picked up in less than 20 seconds. Some 108,000 queries were responded to on-line and 100,000 responses were sent by email.

Proof of client satisfaction with SulAmérica is that the company was honored with the most important prize for excellence in telephone services to the Brazilian market, the VII Consumidor Moderno Prize in Client Services, awarded by Consumidor Moderno magazine.